1. First, you'll need to logged into Haven Connect as a property manager. You'll need access to the list you're processing the removals from. If you don't have access, please contact your supervisor. We recommend that you set a respond-to email (in Settings) so all replies from applicants don't come to your personal email.
  2. Navigate to List Update
  3. Click on Process Removals
  4. Review the list of applicants who are to be removed
  5. If any of the applicants need to be kept on the waitlist, click "Keep on List"
  6. Click the blue Next Button
  7. Choose your template to send to applicants who will be removed. We recommend using email, letter, and text messages so all applicants are contacted.
  8. Click Send at the bottom of the page, and you're done!