Below is the process for contacting applicants who could not be reached by Haven Connect due to insufficient or invalid contact information.


  1. Log in to Haven Connect.
  2. Navigate to List Update.
  3. Click on Contact Applicants.
  4. You will be redirected to a list of applicants who require manual contact. These are applicants that Haven Connect could not reach during the waitlist update. From this list, you may click "Contact" to log your interaction with an applicant. Additionally, you can search for a specific applicant using the search function located in the upper right corner.
  5.  Once you click on "Contact, you will also have the option to log the call, leave a note and "Update or Remove" the applicant, as appropriate.

    Please note that only phone call interactions can be logged in this section.

  6. If you click "Update" you will be able to update the applicant's information on their behalf. Once the necessary fields have been completed, click "Save & Continue" to proceed to the next applicant on the list or click "Save & Close" to go back to the main list.
  7. If you click "Remove," you will be required to enter the removal date and select a reason for the removal. Once completed, click "Save & Continue" to remove the applicant from the waitlist and proceed to the next applicant on the list, or click "Save & Close" to go back to the main list.
  8. Repeat the above steps until all applicants have been contacted manually.