FAQ

These are the most frequently asked questions we receive from housing applicants.

How do I log in?
Haven Connect lets you log in with a cell phone or email address. However, if you didn't provide both when signing up only one of them may work. For ex...
Thu, 16 Sep, 2021 at 2:23 PM
How do I update my application information?
First log into Haven Connect at https://app.havenconnect.com/login.  If you are having trouble logging in please see this tutorial: Logging Into Haven Conn...
Thu, 16 Sep, 2021 at 2:37 PM
I cannot complete my e-signature - no "Insert" button
Some applicants using wider screens have reported a problem when trying to submit their e-signature. If you do not see a button that says "Insert"...
Wed, 28 Oct, 2020 at 2:29 PM
I did not receive verification/confirmation email
If using an email address to create your Haven Connect account, the first application you complete will have an email verification step. At the end of the a...
Thu, 16 Sep, 2021 at 2:57 PM
How do I know if I am eligible?
Each property has unique eligibility requirements and can be obtained by contacting the property directly. The property information can be found in two plac...
Thu, 16 Sep, 2021 at 3:04 PM
I'm not receiving emails from Haven Connect
Sometimes email providers mistakenly block legitimate emails and mark them as spam. To make sure you receive important emails from Haven Connect and afforda...
Mon, 20 Sep, 2021 at 3:29 PM
How do I remove myself from a waitlist?
To remove your application from a waitlist you are no longer interested in, please follow these steps: Log in to your applicant portal here with either...
Thu, 7 Oct, 2021 at 12:23 PM